Frequently Asked Questions
Everything you need to know about your SpaDerma experience.
How long does shipping take for skincare products?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the United States.
What is your return policy on clinical skincare?
We accept returns on unopened and unused products within 30 days of purchase. Due to the medical nature of our professional-grade skincare, we cannot accept returns on opened items.
Can I use my SpaDerma gift card for both services and products?
Yes, SpaDerma gift cards are versatile and can be redeemed for any in-clinic aesthetic treatments or for purchasing retail products through our online store.
Are your products authentic and medical-grade?
Absolutely. We are an authorized retailer for all brands we carry. Our inventory consists of medical-grade skincare vetted by our licensed aestheticians and medical directors.
Do you offer international shipping?
Currently, SpaDerma only ships to addresses within the United States. We are looking into expanding our shipping capabilities to international customers in the near future.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.